Bilstein-Shocks.co.uk — Operated by Sourcefy LTD
Welcome to the Bilstein-Shocks.co.uk Help Centre. Our Bilstein-trained team is here to help with fitment advice, order tracking, returns, and any other questions about your suspension.
Start with our policies and the FAQs below, most questions are answered here. If you still need help, contact us using the details at the bottom of the page.
Tracked UK and worldwide shipping, delivery time estimates, and how to track your order.
Our step-by-step return process, the 14-day change-of-mind window for unused parts, and the conditions for refunds.
The full terms governing purchases, your responsibilities, and vehicle compatibility, operated by Sourcefy Ltd.
If you can’t find your answer below, contact us directly. To help us deal with your request quickly, please include your order number or vehicle registration / VIN in your message.
• Orders, shipping, or returns: support@bilstein-shocks.co.uk
• Technical fitment or product advice: sales@bilstein-shocks.co.uk
Our team is available Monday to Friday, 8am to 5pm UK time. All queries received outside of these hours or over the weekend will be addressed on the following working day.
Send us your vehicle registration or VIN and our Bilstein-trained team will confirm the exact parts that fit. Checking before you order avoids fitment errors and saves you time.
We ship on a tracked service across the UK and worldwide. Orders are typically processed within 1–2 working days (Monday to Friday, excluding UK bank holidays). Orders placed outside business hours, on weekends, or on bank holidays will be processed on the next working day.
Dispatch cut-off times:
• Monday to Thursday: 2:00 PM
• Friday: 12:00 PM
Estimated delivery is also shown at checkout and in our Shipping Policy.
Once your order has been dispatched, we'll send you a tracking number and tracking link via email so you can monitor your shipment's progress
You can update or cancel your order provided it has not yet been dispatched. Please contact us via live chat or email as soon as possible, and we'll do our best to assist.
Unused, uninstalled parts can be returned within 14 days under our change-of-mind policy. For safety reasons, parts that have been fitted or used cannot be returned. Full conditions are in our Returns & Refunds policy.
Yes, Bilstein products carry a manufacturer’s warranty. Know more about warranty policy here.Please keep your order confirmation as proof of purchase.
Yes, we offer worldwide tracked shipping. Please note that due to current carrier and transit restrictions, we are temporarily unable to fulfill orders to Russia.
Your order numberfor existing orders, and your vehicle registration or VINfor fitment questions. This lets us help you accurately and on the first reply.
